Refund & Exchange Policy

At ELAST, we are committed to delivering high-quality products and ensuring customer satisfaction.

Due to the intimate nature of our products and for hygiene reasons, all sales are final. We do not offer refunds, returns, or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.

If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order at elast9090@gmail.com with your order number and clear photos of the issue.

If the issue is confirmed by our team, we will provide a replacement at no additional cost or offer an appropriate solution.

To be eligible for a replacement:

• The item must be unused and unwashed.

• The issue must be reported within 7 days of delivery.

• Proof of the defect or error must be provided.

ELAST reserves the right to deny refund or replacement requests that do not meet the conditions outlined above.